AIR AI™ is not sold self-serve. There is no checkout on ai4air.ai, no card is charged here, and there is therefore nothing on this domain to refund. Commercial terms for an AIR AI™ engagement, including fees, invoicing, termination and any refund or credit, are set out in the written engagement agreement for that engagement, which controls. The tier terms below governed the incident response readiness product while it was sold on this domain; that product is now sold at ai4ciso.ai/incident-response under that site's refund policy.
AIR AI™ engagements
AIR AI™, the automated incident response capability on this domain, is scoped per engagement against the customer's accreditation boundary. It has no published price, no checkout, and no self-serve purchase path. Refund, credit and termination rights for an engagement are whatever the written engagement agreement provides. Nothing in this Policy creates, limits or waives a right under that agreement.
Historical: Incident Response Readiness Assessment & Plan
The terms in this section applied to purchases of the Incident Response Readiness Assessment & Plan made while it was sold on ai4air.ai, in five one-time tiers priced by organization size: Starter $1,495, Essential $4,950, Professional $12,500, Enterprise $24,500, and Multi-Entity $34,500 (USD). That product is now sold at ai4ciso.ai/incident-response, and a purchase made there is governed by that site's refund policy, not this one. The remainder of this Policy is retained for anyone who purchased under these terms.
This site sells no subscriptions and, since the preparedness product was relocated, sells nothing at all. There is no auto-renewal, no billing portal, and nothing to cancel on a recurring basis.
How to Request a Refund
- Email: send "refund" to support@ai4ciso.ai from the email address used for the original purchase. We confirm receipt within one Business Day (Monday through Friday, U.S. Central time, excluding U.S. federal holidays).
- Before delivery (preparedness product, now at ai4ciso.ai/incident-response): if your request arrives before the deliverable PDF has been emailed, we refund the full fee paid to the original payment method via Stripe. Card issuers typically post the refund within five to ten business days.
- After delivery: once the deliverable has been emailed to your inbox, the engagement is complete and the fee is non-refundable.
Exceptions
ElasticD3M, LLC may at its discretion grant refunds beyond what this Policy requires. Any such refund is exceptional and does not modify this Policy.
Disputed Charges and Chargebacks
Customer agrees to contact support@ai4ciso.ai and attempt to resolve any billing dispute in good faith before initiating a chargeback with Customer's bank or card issuer. A chargeback filed before a written refund denial may result in suspension of any pending deliverable processing while the dispute is resolved.
Contact
Cancellation or refund questions: support@ai4ciso.ai
Billing disputes: legal@elasticd3m.com
Effective Date: June 12, 2026 · Version: 2.0